• We Offer a 2 year Warranty on all High Bright LCD Window Display Screens a 3rd Year can be purchased and quoted at the time of purchase
  • The Warranty is Return To Base Warranty by you the client. We can at a cost arrange a courier collection
  • Any warranty repair is only valid to the end of the initial term
  • Free Transfer if your equipment is sold on or passed to a new owner – increases the value of your equipment when the time comes for upgrade or disposal
  • Covers Personal & Business Use
  • Specialized Repair Centers & Support Lines
  • Rapid Response & Service.


Repairs to…

  • the equipment that you confirm to us with the original invoice and Serial Number
  • for electrical, electronic or mechanical failure
  • for the period purchased from the end of the manufacturers warranty supplied with the equipment 2 years
  • excluding those causes which are not covered as listed below.

Digital Office Systems uk Ltd works on behalf of many suppliers and all warranty and ownership of warranty is between the client and Digital Office Systems uk Ltd upon installation.


Digital Office Systems uk Ltd shall not be liable for the cost of

  • routine maintenance as required
  • any repair or labour charges associated with pixel failure within the manufacturers specifications
  • any repair or replacement completed without the prior authority of Digital Office Systems UK Ltd
  • any expenses incurred where no fault is found
  • Collection or Return of screen or any shipping costs involved in warranty
  • compensation for loss of use of the appliance or any other consequential loss
  • failure or damage as a result of fire, lightning, explosion, flood, rust, corrosion, dampness, radioactivity, sun damage or sonic boom
  • equipment inaccessible due to being mounted higher than 2 metres from the floor, surrounds, surrounding furniture, surrounding walls,  recesses, screens, cabinets, or lack of security key
  • equipment that weighs more than 25 kg and is only accessible via a staircase, ladder or scaffold tower
  • the cost of materials and labour charges where the manufacturer or supplier is responsible under the terms of any guarantee or warranty
  • use of accessories not approved by the manufacturer
  • faulty software, configuration, jumper settings or programming
  • failure as a result of manufacturing faults, inherent vice, wear and tear or operational error
  • wilful act or neglect or misuse of the property
  • failure of the property left unattended in a public place or during the hire or loan of the property to a third party
  • any additional items in the form of upgrades or additions of any sort
  • cosmetic damage
  • loss of data or information stored on the equipment
  • repairs to screens and equipment within videowalls
  • fraudulent claims
  • screen burn, or image retention



  1. It is a condition of this warranty is started via original invoice date
  2. The Customer shall take all reasonable steps to ensure that the property is operated and serviced in accordance with the manufacturers’ recommendations and all reasonable precautions to prevent or minimise any loss or damage or Accident involving the Property.
  3. Claims Settlement – Digital Office Systems uk Ltd may at their option repair reinstate or replace any damaged Property covered by this warranty. Where the Property is in the opinion of Digital Ofice Systems Uk Ltd damaged beyond economical repair will replace the Property of equivalent specification..
  4. Cancellation  – Digital Office Systems uk Ltd or the customer may at any time cancel any warranty by sending 30 days notice to the customer at his last known address.
  5. Exchange or Replacement – Digital Office Systems uk Ltd cannot guarantee if the only option is to replace the warranty item,  the new item will be 100% the same as the older failed unit as products are updated on a regular basis, we will endeavour to offer the lastest newest model in this case.


  1. This service agreement shall be subject to English Law
  2. Purchasing this service agreement does not limit your protection under the Manufacturer’s guarantee nor does it affect your statutory rights


Digital Office Systems uk Ltd and selected companies acting on our behalf may use your name and address for marketing purposes. If you do not want to receive marketing information please write to ys on


If you are experiencing a failure please contact us as soon as practically possible for assistance on 01223 441661


For any complaints with regard to the above or any procedure we have in place please send in writing to